Support

Email us

Write to hello@aruga.app. We read every message and reply by email. There is no phone line and no chat window.

If you are a client of a company that uses Aruga and your question is about an invoice, write to that company first. They can see and change your invoice. We cannot change it for them.

What to include

• The name of your company on Aruga.
• The email address you sign in with.
• What you were trying to do, what happened instead, and the time it happened with your timezone.
• The address of the page, if the problem is on a page.
• A screenshot, if it helps. Please cover any card number or password before you send it.

Security problems

If you think you have found a security problem in Aruga, email hello@aruga.app with the word Security in the subject. Tell us what you found and how to see it. Do not read or change data that is not yours while you check. We reply to every report and we say what we did about it.

Your data

• To get a copy of your company's data, the brand owner can export reports as CSV and documents as PDF from the app at any time. For a full copy, email us.
• To have a record about you deleted, write to the company that holds it, or write to us and we will pass it on and help them answer.
• To disconnect a meeting account such as Zoom, the brand owner opens Settings, Hiring, and clicks Disconnect. The documentation page says what happens next.

Read first

The documentation page explains how each part of Aruga works, step by step. Most questions are answered there.